ZIRAAFF – Wear It. Style It. Play With It.
Last Updated: 12 October 2026
At ZIRAAFF, we want every little fashionista to love her new outfit! We take pride in creating comfortable, playful, and interactive clothing for children.
If something isn’t quite right with your order, we’re here to help.
1. Return & Exchange Eligibility
We accept eligible return or exchange requests within 24 Hours of receiving your order.
To qualify:
- The product must be unused, unwashed, and unworn, except for a brief fitting.
- The product must be in its original condition, with all tags attached.
- All detachable doll accessories, including dresses, yarn hair, and other included components, must be returned.
- The original packaging should be included where reasonably possible.
- Proof of purchase or an order number is required.
Items showing signs of washing, prolonged wear, damage caused by use, or missing accessories may not qualify for a change-of-mind return.
2. Size Exchanges
Ordered the wrong size? We’ll do our best to help!
Size exchanges can be requested within 24 Hours of delivery, subject to stock availability.
The product must meet our return eligibility conditions.
If your preferred size is unavailable, we will discuss an alternative exchange or an eligible refund.
Customers are responsible for return shipping charges for size exchanges unless the wrong size was supplied by ZIRAAFF.
3. Damaged, Defective, or Incorrect Products
Every ZIRAAFF product is checked before dispatch. However, if you receive a damaged, defective, incomplete, or incorrect item, please contact us within 24 Hours of delivery.
Include:
- Your order number.
- A clear description of the issue.
- Photos of the product and affected area, where possible.
After reviewing your request, we will arrange an appropriate replacement, exchange, or refund.
If the mistake is ours, ZIRAAFF will cover the reasonable return and replacement shipping costs.
Your applicable statutory consumer rights remain unaffected.
4. Interactive Doll T-Shirts & Accessories
Our DIY Doll Dress-Up T-Shirts feature specially designed interactive elements, including printed doll bodies and detachable fabric dresses and yarn hair.
For change-of-mind returns, all included accessories must be present and in their original condition.
Products with missing accessories or damage caused by improper handling, excessive pulling, or misuse may not qualify for a change-of-mind return.
Manufacturing defects and items that arrive damaged or incomplete will be assessed separately and handled fairly.
5. Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
- Products that have been washed or extensively worn.
- Items damaged through misuse or improper care.
- Products missing included detachable accessories.
- Personalized or custom-made products, unless defective or incorrect.
- Final-sale items clearly marked as non-returnable at the time of purchase.
These exclusions do not limit any rights customers may have under applicable consumer protection laws.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed within 7–10 business days after approval.
Refunds will generally be issued through the original payment method where possible, or through an agreed bank transfer or other suitable method.
For Cash on Delivery (COD) orders, we may request bank account details to process an approved refund.
The time it takes for funds to appear may vary depending on the payment provider or bank.
7. Shipping Charges
- Damaged, defective, or incorrect products: ZIRAAFF covers reasonable return shipping costs.
- Size exchanges or change-of-mind returns: Customers are responsible for return shipping costs.
- Original delivery charges: Generally non-refundable for change-of-mind returns, unless otherwise required by law.
- Unapproved return shipments: Please contact us before sending anything back.
We recommend using a trackable courier service when returning products.
8. Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, cancellation may no longer be possible. Customers can instead request a return after delivery, subject to this policy.
If an eligible prepaid order is cancelled before dispatch, the payment will be refunded.
9. How to Request a Return or Exchange
To start a return or exchange, contact our customer support team.
Email: Support@ziraaff.com
WhatsApp: +923334337858
Website: https://ziraaff.com
Please share your order number, the item you wish to return, and the reason for your request.
Our team will review your request and provide return instructions.
Please do not send products back without first contacting us.
10. Important Information
ZIRAAFF reserves the right to inspect returned products and decline change-of-mind returns that do not meet the eligibility conditions.
We aim to resolve all customer concerns fairly and promptly.
Nothing in this policy excludes or restricts rights available under applicable consumer protection laws.
Thank you for choosing ZIRAAFF!
Little Outfits. Big Imaginations.
